Return & Refund Policy

1. Policy Overview

Unless otherwise stated at the time of purchase, any product bought directly from AFBest — whether through our official website, authorized online store, or customer call center — is covered by our 90-Day Money Back Guarantee. Products may be returned within ninety (90) days of the date you receive the product for a full refund of the purchase price (less applicable shipping, handling, and restocking fees as described below).

This policy applies to:

• Products purchased directly from the AFBest official website
• Products purchased through the AFBest call center or customer service line
• Products purchased through AFBest-authorized promotional offers that explicitly include the 90-day money back guarantee

2. How to Return an Item

If you are not completely satisfied with your purchase, you may exercise your 90-Day Money Back Guarantee by following these steps:

1. Request a Return Label. To start your return, please contact the AFBest Customer Service Team. Our team will review your return request and provide a return authorization along with a pre-paid return shipping label if your return meets our return policy requirements.
   
   Please provide the following information when contacting us:
   • Order number
   • Email address used for your purchase
   • Product name and reason for return
   • Photos or videos of the product (if applicable)
   Once your return request is approved, we will send you the return instructions and shipping label. Please do not ship your item back before receiving authorization from AFBest.
   Customer Service Email: [INSERT CUSTOMER SERVICE EMAIL]
2. Pack your item. Securely pack the product in a sturdy box. Include all original accessories, attachments, and components that came with the product. Original packaging is recommended but not required.
3. Include your details. Place a copy of your original receipt (or order confirmation) inside the package, along with a note stating your full name, phone number, shipping address, email, order number, and the reason for the return.
4. Ship it back. Affix the pre-paid shipping label to the outside of the package and drop it off at the designated carrier location. Return labels are valid for 14 days from the date of issue.
5. Track your return. You will receive a confirmation email with tracking information so you can monitor your return shipment. Once we receive and inspect your item, your refund will be processed.

3. Refund Process & Timeline

Once your returned item is received at our returns processing facility, we will inspect it and process your refund. Here is what to expect:

You will receive an email notification once your refund has been processed. If you do not see the refund in your account after 10 business days, please contact your bank or card issuer first, then reach out to our Customer Service team.

4. Return Exceptions & Conditions

To ensure fairness for all customers, the following conditions apply to all returns under the 90-Day Money Back Guarantee:

Items NOT eligible for return:

• Merchandise that has been excessively worn, used, or altered beyond normal household use
• Products showing malicious physical damage, including but not limited to intentional breakage, water damage from misuse, or damage from unauthorized repair attempts
• Products returned after the 90-day period from the date of receipt
• Products purchased from unauthorized sellers or third-party marketplaces
• Consumable items, filters, and replacement parts that have been opened or used
• Products missing serial numbers or with defaced serial numbers

Bundle purchases:

If your purchase was part of a bundle or set, all items in the bundle must be returned together to receive a full refund. Partial returns of bundle items may result in a prorated refund at AFBest's discretion.

Gift returns:

Gift items can be returned with the original order number and the email address used to place the order. The refund will be issued to the original form of payment used for the purchase.

5. Shipping, Handling & Restocking Fees

• Original shipping & handling: Unless otherwise stated at the time of purchase, original shipping and handling charges are non-refundable and will be deducted from your refund amount.
• Restocking fee: AFBest reserves the right to apply a restocking fee of up to 10% of the product purchase price, which will be deducted from your refund.
• Return shipping: For defective or damaged products, AFBest will provide a pre-paid return label at no cost to you. For returns based on personal preference (change of mind), a return shipping fee may be deducted from your refund.

6. Refund Payment Methods

Refunds will be issued to the original form of payment used to place the order. Specific payment method details are outlined below:

• Credit / Debit Card: Refunds will be processed back to the original card used for the purchase. Please allow 5–10 business days for the funds to appear, depending on your card issuer.
• PayPal: Refunds will be issued to the original PayPal account. If the PayPal account has been closed or is unable to receive funds, AFBest will issue a bank check. Receipt of the refund may be delayed. Please contact Customer Service for PayPal refund assistance.
• Gift Cards / Store Credit: Refunds for purchases made with AFBest gift cards or store credit will be issued as store credit to your AFBest account.
• Buy Now, Pay Later (BNPL): For orders placed through installment payment services (e.g., Klarna, Afterpay), refunds will be processed back to the original payment provider, who will adjust your remaining installments accordingly.

7. Exchanges

AFBest's 90-Day Money Back Guarantee provides for a refund of the purchase price. Product exchanges are not offered under this policy. If you wish to purchase a different product, color, or model, please return the original item for a refund and place a new order for the desired product.

If you received a damaged or defective product, please contact Customer Service immediately for a free replacement under our warranty program, which is separate from this return policy.

8. Relationship to Manufacturer's Warranty

This 90-Day Money Back Guarantee is a return and refund policy and is separate from the manufacturer's warranty that accompanies your product. The manufacturer's warranty covers defects in materials and workmanship for a longer period (typically 1–5 years, depending on the product) and continues to apply even after the 90-day return period expires.

For warranty claims, product registration, and warranty service, please visit our Warranty Information page or contact Customer Service.

9. Contact Us