Once your order ships, you will receive a shipping confirmation email with a tracking number and link. You can also log in to your AFBest account and go to My Orders to view real-time tracking for all your shipments.

If you haven't received a tracking email within 48 hours of placing your order, please check your spam folder first, then contact our Customer Service team.

Orders are typically processed within 1–2 business days after payment confirmation. Shipping times depend on your location and the shipping method selected at checkout:

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–5 business days
• Overnight Shipping: 1–2 business days (order before 12 PM EST)

Please note that orders placed on weekends or holidays will be processed on the next business day.

We begin processing orders quickly, so changes or cancellations are only possible within 1 hour of placing your order. Please contact our Customer Service team immediately with your order number and the change you'd like to make.

If your order has already been shipped, we are unable to cancel or modify it. In that case, you can return the item under our 90-Day Money Back Guarantee once you receive it.

Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

If your country is not listed at checkout, please contact Customer Service to inquire about availability.

We're sorry for the inconvenience. Please contact our Customer Service team within 7 days of receiving your order and include:

• Your order number
• Photos of the damaged item(s) and the packaging
• A brief description of the issue

We will arrange a free replacement or refund as quickly as possible.

AFBest offers a 90-Day Money Back Guarantee. If you are not completely satisfied with your purchase, you may return it within 90 days of receipt for a full refund of the purchase price (less applicable shipping, handling, and restocking fees).

This policy applies to products purchased directly from the AFBest official website, call center, or authorized promotional offers. For full details, please see our 90-Day Money Back Guarantee Policy.

To start your return, please contact the AFBest Customer Service Team. Our team will review your return request and provide a return authorization along with a pre-paid return shipping label if your return meets our policy requirements.

Please provide the following information when contacting us:

• Order number
• Email address used for your purchase
• Product name and reason for return
• Photos or videos of the product (if applicable)

Please do not ship your item back before receiving authorization from AFBest.

Once we receive your returned item, the refund process is as follows:

• Inspection: 1–3 business days after arrival
• Refund initiated: Within 3 business days of inspection
• Funds appear in your account: 5–10 business days (depending on your bank or card issuer)

You will receive an email notification once your refund has been processed.

It depends on the reason for your return:

• Defective or damaged product: AFBest provides a pre-paid return label at no cost to you.
• Change of mind: A return shipping fee may be deducted from your refund.

Original shipping and handling charges are non-refundable. A restocking fee of up to 10% of the purchase price may also apply.

Our 90-Day Money Back Guarantee provides for a refund only — exchanges are not offered under this policy. If you'd like a different product, color, or model, please return the original item for a refund and place a new order.

If you received a damaged or defective product, please contact Customer Service for a free replacement under our warranty program.

Purchases made through third-party retailers (e.g., Amazon, Walmart, Target, or other authorized resellers) are subject to the respective retailer's return policy, not the AFBest direct return policy. Please contact the retailer directly for those returns.

We offer free standard shipping on orders over [INSERT FREE SHIPPING THRESHOLD] within the continental United States. Orders below this threshold will have a flat shipping rate applied at checkout.

We ship using major carriers including USPS, UPS, and FedEx. The carrier is selected automatically based on your location and the shipping method chosen at checkout. You'll see the carrier information in your shipping confirmation email.

Yes, we can ship to P.O. Boxes via USPS. For APO/FPO/DPO military addresses, please select standard shipping at checkout. Overnight and expedited shipping options may not be available for these address types.

Tracking information can take up to 24–48 hours to update after your order ships. If your tracking number shows no movement after 48 hours, or if the estimated delivery date has passed, please contact Customer Service with your order number and we'll investigate with the carrier.

AFBest products come with a manufacturer's warranty that covers defects in materials and workmanship. The warranty period varies by product (typically 1–5 years) and is separate from our 90-Day Money Back Guarantee.

The warranty does not cover damage caused by misuse, unauthorized repairs, normal wear and tear, or accidental damage.

To file a warranty claim, please contact our Customer Service team with the following:

• Proof of purchase (order number or receipt)
• Product name and model
• Description of the defect
• Photos or videos showing the issue

Our team will review your claim and, if approved, arrange for a repair, replacement, or refund according to the warranty terms.

Product registration is not required for warranty coverage — your proof of purchase is sufficient. However, registering your product makes it easier to file a claim and keeps you informed about product updates and recalls.

You can register your product on our Product Registration page.

Digital product manuals are available on each product page under the Specifications or Downloads tab. If you can't find the manual for your product, please contact Customer Service with your product name or model number and we'll send you a copy.

General care tips for AFBest accessories:

• Wipe gently with a soft, dry cloth after each use
• Avoid contact with water, perfumes, lotions, and harsh chemicals
• Store in a dry, cool place — preferably in the provided pouch or box
• Remove before swimming, showering, or exercising
• Avoid dropping or applying excessive force

For product-specific care instructions, please refer to the care card included with your purchase or the product page.

Tarnishing can occur naturally over time due to exposure to air, moisture, and skin oils. To minimize tarnishing, follow the care tips above and store your product properly when not in use.

If your product has tarnished or changed color unusually quickly and you believe it may be a manufacturing defect, please contact Customer Service with photos and your order details to discuss a possible warranty claim.

Many AFBest products are designed with hypoallergenic materials. Please check the product description on the product page for specific material information. If you have a known sensitivity or allergy, we recommend reviewing the materials list before purchasing.

If you experience any skin irritation, please discontinue use and contact Customer Service.

Click Sign In or Create Account at the top of any page and follow the prompts. You'll need a valid email address. With an account you can track orders, save your address book, view order history, and check out faster.

Click Sign In, then click Forgot Password? Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes.

If you don't receive the email, check your spam folder. Still no luck? Contact Customer Service.

We accept the following payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• AFBest Gift Cards / Store Credit
• Buy Now, Pay Later (Klarna, Afterpay) — where available

Yes. All transactions are encrypted using industry-standard SSL technology. We do not store your full credit card number on our servers — payment processing is handled by certified, PCI-compliant payment gateways.

Yes, you can combine an AFBest gift card or store credit with a credit/debit card or PayPal to cover the remaining balance. At checkout, apply your gift card or store credit first, then select your additional payment method for the balance.